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How You Can Incorporate Lean Manufacturing Into Your Business

There has been a lot of talk about lean manufacturing these days. It has gotten a lot of attention, mostly because of the down economy. Everybody is looking for ways to save money and to become more efficient. Unfortunately, for many businesses, trying to get lean so late in the game is not going to save the inevitable.

That is why it is important to get on the lean band wagon early on. It is going to help make the business strong from early on, right from the start and the chance of back sliding is less likely. When you build from a solid foundation, every facet of the company is stronger, from the employees to the procedures. When every process is developed from the ground up, with best practices and a focus on efficiency, then they have a greater chance to fit together with all of the other departments and process in the best way possible.

It does not make sense to do it any other way if you have a choice. Every builder will tell you that building something new is always simpler than remodeling a preexisting building. There will always be a lot more issues and unexpected distractions then when you begin from the ground up. This is true with retrofitting anything, from an existing machine to an existing process. When you are trying to change something to make it work, you are going to always have a more tough time then if you start from the beginning of a process before it begins.

This is another good reason to get it right the very first time. But getting it right will take a little extra work in the beginning. Sometimes unexpected things happen, processes are pushed upon you that you don’t have time to work out and to try different things, and you just have to get something to work at that moment. However, these types of things are infrequent and can be prevented most of the time.

So taking that additional time early on, putting together a plan which can be looked at and dissected, that works with all of the other processes involved and can be fit together like a big puzzle to work perfectly together is always the best way to go. Because in the long run, you want all of the processes to fit together and operate correctly together without hampering or impeding any of the other processes that they come into contact with.

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Time Management Training: How to Make the Most of Your Working Day

In today’s fast-paced business world, it can sometimes seem like some kind of time-travelling device is the only way to fit everything into your hectic schedule. Time management training is fast becoming one of the most desirable forms of management training as it can help streamline and optimise businesses, allowing them to make the most of every second! This is why we’ve compiled our top six tips to help you manage your time:

1. Multitasking is Asking for Trouble

Multitasking is one of the biggest myths in the business world and makes for terrible time management training. Not only are men stereotypically terrible at it, but so are women and it is bad for business! The first thing time management training sessions should tell you is that multitasking is a serious drain on productivity. Instead of speeding things up, it can make each task take longer in total, and create confusion. Take on one thing at a time, do it to the best of your ability and save time on fixing multitasking mistakes too!

2. Bite-sized Chunks

People don’t tend to waste time finishing tasks, but they often procrastinate starting them, wasting a horrendous amount of time in the process! The easiest way to reduce this type of time-wasting in your business is to provide a little time management training which will teach your team to turn their tasks into manageable bite-sized chunks. Lots of little, achievable goals will seem a lot more manageable and a lot less off-putting than one huge overwhelming project. Interestingly this is one of the most effective training tips out there!

3. The Power of the To-Do List

This is a golden oldie, but management training groups are still pushing the benefits of a good to-do list. The reason to-do lists are so enduringly helpful as part of time management training is that they really work. A to-do list will allow you to work out a manageable schedule, help you to set yourself goals and give you the satisfaction of ticking them off, keeping track of your productivity. There are lots of flashy, feature-packed to-do list tools that you can find online which have revolutionised the old ‘scrap of paper’ technique.

4. The Benefits of a 21st Century Bookmark

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Hidden Money in Your Business: Ask Four Questions to Find It

ecently, a friend told me he could not attend a professional meeting relevant to his job because of an across the board travel ban. Whenever I hear of a company mandating across the board cuts in travel or any other specific item on their financial statement, I know that the company has no clue about what really goes on in its operations. Some companies seem to enact the same ban every year just after their second quarter results are known. After observing this, employees schedule their travel during the first half before the anticipated ban.

If travel is required to do necessary work, then not traveling will degrade the quality of the result. If not required for the work, then don’t send the employee on the trip. If the work is not necessary, then not doing it will save the travel expense as well as payroll expense and a host of other expense items. Typically, the costs to perform an activity come from a wide variety of financial accounts not just travel expense.

So the key to effective cost management is to focus on the activities needed to accomplish the results desired-and not on individual expense accounts. Of course, judgments and tradeoffs are required. However, these decisions are best made with a focus on the work or activity. Only at this level can appropriate decisions be made weighing the resources necessary to do the work well versus the cost to do the work.

The only caveat to this activity focus is to keep the business process they belong to in mind also. Keeping the process in mind will avoid optimizing one activity to the detriment of subsequent dependent activities.

The first step is to identify actual activities using Activity-Based Cost methodologies. Then the next step is to ask a series of questions:

  1. Why do we do this work? If there is no good answer, stop doing the activity. No more questions are necessary. However, often it is necessary to keep asking why to cut through to the core reasons for the work. One rule of thumb is to ask “Why” five times.

The next questions assume the work is necessary.

  1. Why does the activity cost as much as it does? With this question, we’re exploring the cost efficiency. Typically, we want to drive the cost per output lower, assuming all other factors are equal.

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The Benefits Of Customer Service Training

Individualised training ensures that your organisation and its goals are clearly represented through every stage of the training. From top tier management down to the frontline, it is vital that everyone is on the same page and that business processes, procedures and protocols all reflect customers as the heart of the business. Therefore, programs must be tailored to encompass all levels of staffing and all aspects of business.

After in depth consultation at all levels, it is then possible to take best practice from tried and trusted methods that will specifically address relevant aspects of the individual organisation. For example, a contact centre would have little need for face-to-face training for customer service, while a front-facing company may still require telephone based training. Thus it is vital that training packages represent the goals and culture of each individual business.

Additionally, HQ management will require slightly different aspects of training to frontline managers and the exec team will have different needs to the frontline staff. This distinction is important and any training package should reflect the differing needs of the staff as well as the business.

Benefits for individuals can include a number of issues from an increased confidence in a position to increased job satisfaction which in turn will lead to increased productivity. Most people enjoy their work more when they feel they are successful at it and are only fulfilled when they feel equipped to deal with the day-to-day realities of their working life. It is a sad fact that, throughout the UK, a large majority of customer service and sales staff do not have adequate training to handle situations that are considered to be outside of their ‘normal’ interactions. This lack of support and awareness leads to, not only an unpleasant customer journey, but also an unpleasant staff journey as no one wants to feel as though they have failed at their job. Additionally, the provision of adequate and robust training will make staff members feel valued and cut down on wasted time dealing with situations that have escalated due to lack of understanding.

This is where in depth communication training can be invaluable. Many sales are lost each day in the UK due to lack of clear communication and incorrect assumptions made by both staff members and customers. It is important that staff do not assume that they know what customers require, though it is a human instinct to jump in and help when we feel that someone isn’t explaining themselves adequately.

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Quality And Cost

We all know that labor is the most costly component of any process, so why must it be so difficult for management and supervisors to look into the way the labor is used in any given process? They are constantly so concerned with the price of materials, which is very important, yet to overlook the way labor is utilized and wasted, does not make much sense.

For instance, there is always a larger focus on the purchasing of consumables and materials used in the process to make their product. It is often unwise just to look at the bottom line per piece price of the parts. There’s more often than not an advantage in looking at the total cost of the product based on what it brings to the table. Are you buying the absolute most affordable part that you can because you think that the per piece price is the ultimate gauge of how much something cost?

If you’re thinking that way then you’re behind the curve because any effective purchase starts off with knowing all of the advantages to a product and not just how much just one purchase order has to be written up for. The purchase order cost is only the start of the total cost to use the product. What does the product do to save you time? Is it simpler to use, does it last longer, how does the quality factor into how many times you actually have to purchase the part?

Think about how much it cost you to cut a purchase order for the parts the first time, if you have to buy the same parts more frequently than you would another part; then are you really saving money over the long run? Maybe with a higher quality part you wouldn’t have to order the parts as often, thus saving the labor involved and paperwork involved with making the purchase.

You get what you pay for and if you are always going for the absolute lowest cost per piece, then you are building a cheaper product than you initially intended to. Or you are building the inferior product that you meant to and your product will always be considered a discount product. Of course, it is up to the manufacturer on how much they want to spend on building their part and what kind of quality they want their name to be associated with, but the customers make the ultimate decision.

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